Here for you in difficult times

We are doing everything we can to provide as wide a range of services as we can during the new national lockdown introduced on 5 January, 2021.

Woman on phone talks to customer

The tighter restrictions and the over-riding need to limit the spread of the virus are, however, impacting some of our services. Our priority, as always, is to keep the people we work for and our staff safe.

We are continuing to provide a full service to the people we work for.

We’re providing essential face-to-face support to people who need it, while adhering strictly to safe-working practices and social-distancing measures. Where face-to-face support is not possible, staff are supporting people over the phone and via video conferencing.

Please remember, we are still here for you 24 hours a day, seven days a week. If you want more information about your service, please talk to your service manager.

If you’re a tenant with one of our sister organisations in Wheatley, please continue to check your landlord’s website for all the latest information on services such as repairs, letting homes, environmental services and keeping you safe. If you have any questions, please get in touch.

Thanks again for your patience and understanding as we work together to combat Covid-19.

We’re here for you 24/7 and will do everything we can to support you through the challenges you’re facing as a result of the pandemic.

EatWell has provided over 28,000 emergency food packages to people in need in Wheatley communities since the start of the pandemic. EatWell delivered almost 15,500 Sainsbury’s, Tesco and Asda food vouchers in the lead-up to Christmas.

We will continue to make welfare calls to people we work for, and EatWell will continue to provide supermarket vouchers to vulnerable customers. Food parcels will be available for those who are unable to get out to the shops or use home delivery services.

Our Emergency Response Fund has provided almost 6000 tenants in Wheatley communities with essential household items, while our staff continue to help people with Universal Credit claims and support to pay their fuel bills.

Remember, we are always here for you. Please speak to a member of staff if you need help.

Friday, January 08, 2021