Your service

• help people understand how their own and other people’s mental health can be improved
• provide an informal service which meets the needs of individuals and groups by encouraging social opportunities and one-to-one support
• help people give and receive support by drawing on their life experiences and ways they have managed their own mental health
• being open to learning from service users’ own life experiences
• encourage service users to use and visit sports and leisure centres, museums, galleries, cafes and take part in local walks and lifelong learning
• encourage service users to have a say in how we run the service.

How we work:

• staff are offered new learning opportunities to help meet National Care Standards and the Code of Practice for Social Care Workers.
• volunteers are offered positive work experience
• we help prevent people from becoming isolated
• we get back quickly and professionally to enquiries and referrals
• we have an effective complaints procedure
• policies and procedures from agencies are available to workers and service users
• we work closely with voluntary and statutory agencies
• we manage changes to the services.